1. Repair policy
Repair estimate of the part are suspected in case during repair if we find some other problems will be treated as a new problem, We will initimate the same then processed.
Physical verification of the materials is only possible when it reaches to our Service workshop.
All Software's and Data are of client responsibility; Please backup all the data before submitting for repair.
All repairs of laptop are warranted for 15 days from date of closed Call.
The warranty applies only to those items which were found defetive and repaired, it does not apply to products in which no defect was found and returned as is or merely recalibrated.Out of warranty products may not be capable of being returned to the exact orginal specifications or dimensions
In case of repeat issue /problem we can only be able to give service on address provided at the time of call logged.
In no event we will be liable for any loss or damage including,without limitation,or any loss or damages whatsoever arising from use of parts or loss of use,data or profit arising out of,or in connection with.
2. Replacement Policy
- No advance replacemeent will be issued
- Computer parts are likely to come from a different manufacture and / or store, For any hardware defects you will have to deal with the approprite manufacture company
- if you wan,on behalf of you we will provide the replacement service (pick n drop) on chargeable basis as per manufacture terms.
3. Customer's responsibilities
Software / Data backup
it is the customer's responsibility to complete a backup of all the existing data,software and Programs on Supported products prior to performing any services. WE WILL NOT BE RESPONSIBLE FOR LOSS OF FOR RECOVERY OF DATA , PROGRAM,OR LOSS OF USE OF SYSTEM(S) OR NETWORK. You understand and agree that under no circumstances will IT KONNECT be responsible for any loss of software,programs,or data,even if our technicians have attempted to assist you with your backup ,recovery or similar services. Any such assistance is beyond the scope of any IT KONNECT Warranty and this service agreement. This assistance is provided in our sole discretion and without any guarantee or warranty of any kind. Neither do we provide any guarantee or warranty of any kind with respect to any third -party product that our technician may use in assisting you. Regarding security aspect,Please ensure that bank details,Password & confidential information are taken due care . We are not responsible for the information stored in the system.
4. Technical description of the defect
In order to properly repair a product, It is absolutely necessary for IT KONNECT to receive information specifying the reason the product is being returned. Specific test data written observation on the failure and specific corrective action you require, is needed.
5. Payment Terms
Diagnosis fees at the time of Pick-Up, Remaining at the time of delivery or completion of work. No credit is available.
6. Diagnosis Fee
This Fee applies to all out-of-warranty service requests with no exception.It is payable even if we determine that the product is not faulty;that the faulty is not repairable;or you decide not be proceed with the repair. However it may be waived at our discretion if you instruct us to proceed with the quote repair or if the laptop is salvaged to IT KONNECT.
7. Payment
Full payment is strictly due on collection of your product. Your product will not be returned to you until full payment is received. You can make payment by cash or cheque. Personal cheques and company cheque are not accepted without prior arrangement. We retain a security interest in your product until full payment is made and we retain the right to sell your product at a private or public sale to pay for any outstanding invoice if payment is not received within 30 days of its due
8. Cheque Returns Charges
For any financial reason - INR 350 for one cheque.